FAQs

Q. My order says it is in transit. Where is it?

A. Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.

Q. I received my order and my box was damaged what do I do?

A. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap. Here is the direct link to file a
claim: https://www.usps.com/help/claims.htm

Q. My order says it’s being returned back to you..what does that mean/what do I do?
A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package.

Q. Do you offer samples?

A. No. If you want you test out lashes or lipgloss you can purchase lashes & lipgloss at regular price and then after you receive them, do your wholesale order. THIS DOES NOT APPLY FOR HAIR

Q. When do you restock your lashes?
A. EVERY WEEK

Q. When do you restock products?
A. It Depends on the item, all updates are posted on my business instagram, @kaykaycosmetics

Q. Do you ship outside of the US?
A. Yes we ship everywhere!

Q. How much does it cost to make you my vendor?
A. FREE, you just order from my site like any other site

Q. CAN I COLOR MY HAIR?
Yes. We are 100% unprocessed hair that can be colored and or bleached any level desired. However when coloring hair we recommend that vou consult with a professional.

• DOES THIS HAIR SHED?
Any hair that has been manufactured and stitched onto a weft is entitled to experience minimum shedding. Also if you cut your tracks you may experience shedding due to the fact the weft is now broken and strands are easier to slide out. If this happen seal the wefts to prevent hair from shedding.
To help with shedding each raw bundle is double wefted.
However, to prevent any and all shedding we recommend that your stylist upon the installation, stitch and knot AROUND the weft and not through the weft of the tracks (if a sew in install is being done). This will definitely help prevent shedding. Remember, proper maintenance is extremely important and
advised. It is also normal to get a few strands here and there when detangling your hair.
• HOW OFTEN DO YOU RESTOCK HAIR?
We try to restock once or twice a month.

• CAN I CHANGE OR MODIFY MY ORDER?
Unfortunately order modifications are not permitted after an order is submitted.

• MY ITEMS ARE LOST OR STOLEN, HOW DO I GET A REFUND
We are is not responsible for any lost, stolen or damaged items. The customer is
responsible for filing a claim with the courier to inquire about a refund. The customer must contact the courier directly and follow their procedures for a potential refund.
• If you selected Route Protect at checkout your package is also insured from loss, damage, or theft. You must file a claim through Route either via their app or their website.

Once approved they will refund you your subtotal to place a new order.